Privacy Policy
Last updated October 22, 2026
Follow-Up Folks is a service of Spark AI Partners LLC ("we," "us"). This policy explains what information we collect, how we use it, and the choices you have. It covers our website and the Follow-Up Folks service, including text messages and calls we handle for the businesses that use us.
Text messaging privacy. We do not sell, rent, or share mobile phone numbers or text messaging opt-in information with third parties or affiliates for their marketing or promotional purposes. Text messaging originator opt-in data and consent are never shared with any third parties, except service providers that help us deliver messages (such as our phone carrier partners).
Who we work for
Service businesses (our "clients") use Follow-Up Folks to respond to their customers. When you call or text one of our clients and we handle that call or text, we act on that business's behalf. Your information is used to help that business respond to you, and it is kept separate from every other business we work with.
Information we collect
- From callers and customers of our clients: your phone number, the time of your call, voicemails you leave (recordings and typed-out text), text messages you send, photos you text, and details you share, like the work you need and your address.
- From our clients: business and contact details, phone numbers, account login details, and billing information.
- From our website: what you enter in our forms (name, business, phone, email, and your message), plus basic technical data like your browser type and pages visited.
How we use it
- To text back callers our clients missed, collect the details they need, and alert the business owner
- To send follow-up and review-request texts on our client's behalf, when you have contacted that business
- To type out voicemails so business owners can read them
- To run, secure, and improve the service, and to provide support and billing
- To contact people who request early access, if they ask us to
Who we share it with
We share information only as needed to run the service:
- The business you contacted, so they can respond to you
- Service providers that work for us under contract, such as our phone and texting provider, our voicemail transcription provider, our hosting provider, and our payment processor. They may only use the information to provide services to us.
- When required by law, or to protect the rights and safety of people and our service
We do not sell personal information.
Text messages and opting out
You can stop text messages at any time by replying STOP. After you do, that business's number will not text you again unless you reply START. Reply HELP for help. See our Texting Terms for details.
How long we keep information
We keep information for as long as our client uses the service and as needed for records, legal, and billing purposes. When a client leaves, we delete or de-identify their customer data within a reasonable time unless the law requires us to keep it.
How we protect it
We use encrypted connections, access controls, and separate records for each client business. No system is perfectly secure, but we work to protect your information and limit who can see it.
Children
Our service is meant for businesses and adults. We do not knowingly collect information from children under 13.
Your choices
You can ask us to access, correct, or delete information about you by emailing support@followupfolks.com. If your request is about a business you contacted, we may forward it to that business.
Changes
We may update this policy. When we do, we'll change the date at the top of this page.
Contact us
Spark AI Partners LLC, Lehi, Utah
Email: support@followupfolks.com